Effective Date: 7 October, 2024
Welcome to XPTrack. This privacy policy outlines how we collect, use, and protect your personal information when you use our cloud-based platform. XPTrack is committed to protecting the privacy and security of our users and complying with the General Data Protection Regulation (GDPR). By accessing or using XPTrack, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
XPTrack collects various types of information to provide and improve our services. We collect the following types of information:
a. Personal Information
When you register or use XPTrack, we may collect personal information, including:
- Name
- Email Address
- Phone Number
- Job Title
- Company Information
b. Device and Usage Information
We collect information about how you access and use XPTrack, including:
- IP Address
- Browser Type
- Operating System
- Pages Visited
- Time Spent on Pages
- Device Type
c. Location Information
With your consent, we may collect and process information about your device’s location to enhance service functionality.
2. How We Use Your Information
We use your information in accordance with GDPR, based on one or more lawful bases for processing, including:
- To perform our contract with you (providing XPTrack services).
- To comply with legal obligations.
- For our legitimate interests (e.g., improving user experience, monitoring usage, and maintaining security).
- With your consent, for specific purposes (e.g., marketing communications).
3. Sharing of Information
We may share your information with third parties under the following conditions:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data analysis, email delivery, hosting, and customer support.
- Legal Compliance: We may disclose your information if required by law, including in response to lawful requests by public authorities.
- Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Data Transfers Outside the EU/EEA
We may transfer your personal data outside of the EU/EEA, ensuring that adequate protection measures are in place, such as contractual obligations that meet GDPR requirements, including EU Standard Contractual Clauses or reliance on an adequacy decision from the European Commission.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request access to your personal data and obtain a copy of it.
- Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
- Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Restriction of Processing: You have the right to request a restriction on the processing of your data under certain conditions.
- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transferred to another controller.
- Objection: You have the right to object to the processing of your data for direct marketing or based on our legitimate interests.
- Withdraw Consent: You have the right to withdraw your consent at any time for data processing that relies on your consent.
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
XPTrack uses cookies and similar tracking technologies to monitor the activity on our platform and store certain information. You can control your cookie preferences via your browser settings. For more information, see our Cookie Policy.
9. Children’s Privacy
XPTrack is not intended for children under 16, and we do not knowingly collect personal data from them. If we become aware that we have collected personal data from a child without verification of parental consent, we will delete that information promptly.
10. Changes to this Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” above. We encourage you to review this policy periodically for updates.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
XPTrack Support
Email: [email protected]
Phone: +1 858-627-9700