Frequently Asked Questions

Benefits

What are the main benefits of using XPTrack?

XPTrack is a unified cloud-based platform that simplifies the tracking of people, equipment, and assets across any size workplace.

Some benefits of using XPTrack:

  • Minimize loss or theft of assets by assigning items to specific people and locations with access to a historical record.
  • Extend the life of your equipment by monitoring when maintenance is due and visualizing an asset’s life cycle.
  • Enhance your workflow for operational efficiency with real-time insights and custom reports.
What are the unique features of XPTrack?

XPTrack lets organizations more precisely manage everyday tools, equipment, and people from a single cloud platform. It is ideal for construction sites and other temporary deployments.

Some key features:

  • Track tooling assigned and returned or not by workers for better accountability, as well as multiple locations where checked out or in
  • Record item conditions such as defects and inspections
  • Design and instantly print ID badges for permanent and temporary staff
  • Organize staff by departments and groups
  • Ready to use time clock and time cards for enrollees, complete with pay period reporting
  • Conduct emergency evacuation events with fully synchronized safe and missing lists across multiple muster assembly sites

Product

What types of customers use XPTrack?

XPTrack benefits any organization that wants to better contain and control its assets and tools. It provides knowledge of inventory levels in any given storage location and who is responsible for properly returning borrowed assets. In addition, the service’s unique architecture can seamlessly track workers badging in and out for safety and accountability. 

Some industries that XPTrack benefits include:

  • Construction
  • Health Care and Laboratories
  • Repair and restoration providers
  • Schools
  • Government facilities
  • Agricultural
How can I customize XPTrack to my company’s specific needs?

XPTrack offers flexibility with built-in user definable fields and configurable user and item fields.  Truly specialized workflows can be built for an added cost, giving you the power to customize the system to your company’s specific needs.

Can I use XPTrack to track my sales inventory?

XPTrack is not a warehouse management system. It is designed to be used by a company for its own assets and workers. Assets can be classified as unique, commodities, or consumables depending on how best to characterize them and how they should be treated.

What are the reporting capabilities within XPTrack?

With a built-in report generation, users can custom-craft reports based on the data tables. Reports can also be generated by exporting data via CSV file or using third-party analytical platforms.

How do I get my workforce trained up on XPTrack?

Our support team will help you maximize your users’ adoption by providing training and implementation support as part of the overall service subscription. 

How much does XPTrack cost?

See our pricing page here, or better yet, contact us for a complete implementation proposal, including RFID tags, handheld readers, blank ID badges, and desktop printers if needed.

Can I get a demo of XPTrack?

Contact us right away for a web demo.

Technology

What devices can I use with XPTrack?

Any device with a web browser is compatible with XPTrack. Handheld readers, such as the Telaeris XPID200 series, are uniquely suitable for things like scanning badges at work site entrances or identifying workers at emergency muster points. XPTrack has a rapid inventory collection app that lets customers leverage UHF RFID to take complete asset inventory in minutes.

Can I use XPTrack without an internet connection?

As a cloud service, we recommend a stable internet connection to access all the features and functions, be it via Ethernet cable, WiFi, or cellular data. The XPTrack Windows client app can be used standalone to check in or out tools and assets. Its unique synchronization capabilities will cache transactions and post them to the cloud when network access becomes available.

How do I get my data into XPTrack?

Our customer support staff will lead you through the data population process. A CSV file of existing assets and user data is all you need. New assets and users can be entered as one-off entries if infrequent.

What types of auto-ID technologies can be used with XPTrack?

XPTrack supports a variety of auto-ID technologies, including barcodes, all flavors of RFID, and facial identification. These technologies can be mixed and matched for an optimized deployment, providing flexibility and efficiency in asset tracking.

Does XPTrack integrate with third-party platforms?

The service includes data access via REST API. Any third-party platform that can handle this API can directly integrate with XPTrack.

Security

Who owns my data in XPTrack?

You do. The data is always available for download at any time.

How secure is my data?

We take data security seriously. XPTrack’s robust security measures ensure that your data is always safe and protected.

  • 2-factor authentication
  • HTTPS encryption for data in transit
  • Databases are secured behind firewalls
  • Separate tenant database to prevent cross-access
  • Handheld Client databases are AES256 encrypted
  • Customers using the Client app can encrypt the hard drive in that device

Still have questions?